Module 9: Communication
1 min read·13 Oct 2026
What you write, say and hear at Harbourline Freight, traced through the week St Mary's waited for a reply.
What you need first
- Module 3, Lesson 1 (interviewing without leading) and the agreed target
- Module 5 (what the claims triage assistant does) and the St Mary's incident, HF-91318
- Basic Python
- A Groq or Gemini key for the few model calls (see the course setup page)