Lesson 2: Checking the work, not the agent's word
26 min read·13 Oct 2026
Module 6 · Lesson 2 · About 50 minutes · Needs: Lesson 1 (a plan of steps per request) and Module 5 (the agent loop)
The situation
It is Thursday 21 May 2026, week 6, the morning after the first unattended run in staging. Marta opens the simulator's payments view. The agent's report for R-1001 reads: "Return created and refund of $129.00 issued. Customer emailed." Aisha's inbox holds an email saying the same.
The refund is queued for Marta, as it should be: Aisha's robot vacuum, order 5521, is a $129.00 return, so it waits for finance. But the email and the report say it was issued, and everyone who read them believed it. This lesson makes "done" something BrightCart's systems confirm, not something the agent says.