Incident: A test job ran up 72,000 dollars overnight
Module 3 · Incident file · About 30 minutes
What happened
In March 2020 Milkie Way, a small startup, was building a product called Announce. Its founder, Sudeep Chauhan, told the story himself in two posts on 8 December 2020, "We Burnt $72K testing Firebase + Cloud Run and almost went Bankrupt" (parts 1 and 2), and The Register reported it on 10 December 2020 ("Google Cloud (over)Run: How a free trial experiment ended with a $72,000 bill overnight").
The team wanted a web scraper that would not hit Cloud Run's request timeout. The design: each instance scrapes one page and sends every link it finds back to the service as a new request, so pages are scraped in parallel. For the test, Chauhan "created a new GCP project", "set up $7 Cloud Billing budget" and kept the Firebase database "on the Free (Spark) plan". "The worst case we imagined was exceeding the daily free Firestore limits."
The next day, after a nap, he found emails: the Firebase project had been upgraded to a paid plan, the budget was exceeded, and his card (limited to $100) was declined. The billing page showed about $5,000; "after 5 minutes, the bill read $15,000, in 20 mins, it said $25,000", and "after two hours, it settled at a little short of $72,000". That was Friday 27 March. Google suspended every project on the same card. After the team sent its own incident document, "Google let go of our bill as a one time gesture". The Register's comment: "Such leniency cannot be relied upon."