Help center
Short answers about reading, buying and your account. If it is not here, write to us and a person replies.
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Reading and coursesParts, progress, saving, and where your place is kept.Buying a courseOne-time purchases, payment methods and receipts.RefundsHow to ask, what qualifies and how long it takes.Account and sign-inEmail codes, Google, devices and closing your account.NewsletterThe letter: subscribing, frequency and unsubscribing.
Common questions
8 of 8 questions
Is part 1 really free?
Yes. Every course opens with a full first part that anyone can read, signed in or not. You only pay if you want the rest of that course.
Is this a subscription?
No. A course is a one-time purchase: you pay once, it is yours, and every future revision of it is included. Nothing renews and there is no membership tier or upgrade.
How do I pick up where I left off?
Home opens with your Continue reading card, and every course card carries a bar with your place in it. The position is kept per part on your account, so it follows you between devices.
Can I read on my phone?
Yes. Everything is text, so the reader works in any browser at any size. There is no app to install and nothing to download.
How do I get a receipt?
Open Account settings, Billing and purchases. Every purchase lists a receipt link, and the receipt is also emailed when the payment clears.
How do I request a refund?
In Billing and purchases, choose Request a refund beside the course and tell us briefly why. The team answers within two working days, and an approved refund returns to the original payment method. The refund policy has the details.
I did not get my sign-in code
Codes usually arrive within a minute. Check spam, and check that the address is the one you signed up with. If Google is linked to your account, signing in with Google is the fallback.
Where is my saved list?
Saved is in the rail. Save a course from its own page and it appears there. The list is yours alone and is not shown to anyone else.
Still stuck?
Write to us with the course or page you were on and what you expected to happen. A person answers, usually within one working day.