Incident: A counter that ran out of room
Module 9 · Incident file · About 30 minutes
What happened
In 2015 the US Federal Aviation Administration (FAA) issued an airworthiness directive for the Boeing 787. An airworthiness directive is a legal order to fix a safety problem in an aircraft, and airlines must follow it.
The problem was a counter inside the software that controls the plane's electrical power. It counted up for as long as the power stayed on. After 248 days of continuous power, the counter overflowed: it reached the largest number it could hold and could go no higher. When that happened, the electrical system could shut down.
The order told operators to restart the aircraft's power regularly, so that no 787 ever stayed powered for 248 days. Switching off resets the counter to zero.
This file keeps to those facts. The directive is the source; nothing here adds detail to it.